AT&T Store

We went in after Christmas to add a new phone line for one of our children. Getting the phone and line added was easy, but, be aware. Even after telling the sales person I didn't want the insurance, they added it anyway. The only notification I received was on Jan 2nd, when I received an email telling me about the $45 dollars per month for my new phone insurance. I called the store to fix this, but they wanted me to drive in to have it removed. Moral of the story, make them show you the screen before they finish your order.

The people at the store or have no interest in working or helping others. I went in to get a simple phone bought and they did not have a desire to help nor show any interest in customer service.

Just left this store and the employees there were so very helpful!!! So pleasant and kind. Had some issues with tablet and phones and they fixed the problems so quickly!! Thank you so much! We appreciate you! More stores need people like you!! Thank you

I purchased 2 phones in October and ended up being billed for an additional 2 lines. I finally got the lines removed last week. I have been to the store many times and Kevin the manager is terrible. I had a staff member tell me " why would you want to help her the way she has talked about you" i had never spoke about this staff member negatively and was upset this was said. He was the only in the store that could fix the problem and he did nothing. I have had to call AT&T several times to get this fixed. I have had hundreds of dollars that I had to pay in line charges which I will get reimbursed but they will not reimburse taxes and fee charges. They have a female assistant manager who has been trying to help me but she did not have the ability to take lines off. I will never go to this store again because of Kevin and the way he treats the employees at th

I was having an issue with my phone and the bill. Went to this branch and the associate stayed along side me while calling customer support and made sure all my questions were answered. Additional note was having coverage issues and they directed me to an app that helped make areas of no service. Now in those areas I have service and no issues.

What a crap shoot this outfit is becoming ...A hacker broke into the Netgear wi-fi modem AT&T sold me and stole 43 Gigabytes of data in less than 8 hours, overnight, while we slept ! But oh no, AT&T could not see that was unusual ..: what a bunch of idiots they have for call center managers ! 6 weeks later the problem is unresolved and now I must "pay up or its overdue," ... what a bad client I am, huh AT&T? You guys are so smart, and clever, and cunning !

So once upon a time AT&T used to allow the store managers to "retain customers" , ie not lose long term business ... by fixing problems -- I was told that was no more ... But that phantom, no name, no face, cowardly Managers hiding behind cubicles in the Midwest only have such magical powers, promise to call and welch on the commitments that "We at AT&T" make ... But obviously they can see that an $830 bill is very unusual for a client who normally pays $220 a month, a reasonable person would think ... and for a difference of $400 they rather lose a $3000 annual account than miss out on the monthly overage which wasn't even my fault ? How foolish ? ... sorry to say but AT&T's gone right back to where they came from -- that is before they reinvented themselves into a somewhat decent outfit in the last few years. They're right back in the gutters, when it comes to customer service !!

12 May 2016 Update : The total amount disputed was refunded thanks to a barrage of simultaneous complaints I filed with the Better Business Bureau (most effective), Federal Communications Commission (very effective), WA Attorney General (somewhat effective) and Consumer Affairs. A separate legal entity called Legal Foundry, working on a contingency basis, filed demand letters as well. AT&T had no intention otherwise to do what was right. Never let Corporations get away with it, Consumer rights are alive and well !!

So I rolled up to this AT&T store this morning at about 6:50 to get in line for the release of the iPhone 4. The line was about 30-40 people long and the store opened at 7 am.

The assistant manager, Seung, was outside answering peoples questions, making sure that everybody understood the upgrade eligibility, and was letting us know about their inventory and what to expect for the day. He was efficient and up front about everything. He didn't try and appease people just to get them in the door. Seung was polite and knowledgeable. Props to also handing out lollipops and pens to keep those of us standing in line entertained.

I got into the store at about 8:30, which wasn't nearly as long of a wait as I expected. They had run out of inventory on hand at that point, but issued me a voucher that was good for the shipment coming in later today. By 11 am my service rep, Corrine, had called to let me know the shipment was in and I could come pick up my phone. It was clear that they were calling customers in waves so that we didn't end up standing in line again. Corrine helped me get all set up with plan changes and explained some of the new features of the phone and got me out the door quick.

Overall, for a day of opening earlier than normal, comparably huge crowds, and some frustrated customers this store's customer service was above and beyond what I would have expected. If you're in the area and need to go to an AT&T store, I highly suggest this one.

My family and I were planning to buy new iPhone cases for our phones and parked in the AT&T customer parking area but went into blazing onion first to grab a bite for lunch - some lady who works for AT&T chased after us and totally acosted my wife and kids telling them that she called a tow truck to tow our car away since we parked in the AT&T parking area and she "caught" us heading towards the blazing onion restaurant - she was really over the top and way out of line. Really? over a parking space? And we were planning to shop at your store too! what the heck?

No more Gig Harbor AT&T for us...

Awesome staff!! Outstanding
customer service!! Came out the store really satisfied..Shout out to Brian and Mark..got our new 6 plus and they helped show how to lower our monthly bill..now thats shazam!

When AT&T came out with their $69 unlimited wireless plan, I made up my mind to switch from my Blackberry on Verizon to an iPhone on AT&T. When I was considering the switch, I called Linda at the AT&T store in GIg Harbor and she was very helpful in answering my questions. She was referred to me by a friend and since then I have referred four other people to her.

Linda went above and beyond on the day I got my iPhone. I called ahead to let her know I would be in and when I got there, she had everything ready for me. It was the easiest and smoothest cell phone carrier transition I have experienced.