North Shore Lawnsprinkler

We "inherited" this company as our sprinkler company when we moved into our house ten years ago. It was the company the previous owners used and had presumably installed the sprinkler system. They were nothing but a headache for me. Communication is lacking, their organization with scheduling is a mess, and they left a mess behind with the final shutdown they did this fall. Probably because they knew they wouldn't be asked back to do any service. To make a long story short, there were a few years when we didn't start up the system. So I knew we would have some repairs to do. The company sent people out to do estimates and, ultimately, the work. More than $1800 later, the system should be good to go. We have them come out and do a proper shutdown. Next spring, call them out to do a start-up, and low and behold, they find that there now needs to be another roughly $2000 worth of work done on the system (mainly because a bunch of lines are busted from not being shut down properly). Our system will rot in the ground, or I'll find a new company to service it. I have attached pictures of how they left our system after shutting down this season (I didn't tell them I was canceling their services either, so this isn't vengeful, just lazy).

I have used them for more than 30 years. They installed my lawn sprinkler system then and have serviced it semi-annually since then. I was always very pleased with their service and pricing until a few years ago. I don't know what happened at this company, but all of a sudden the quality of the work dropped off significantly, particularly in opening my system in the spring. For the past 2 years or more, the service person left the job saying he'd finished it but failed to get a particular zone working. I had to have them come out again to do it properly but they were all booked so I had to wait 2 months for them to service it properly and my system was inoperative in that zone all that time. I'm very disappointed, particularly because i was so happy with them for so many years.

Can you give less than 1 star? Quality of the work was terrible. They do not use PVC pipe and the piping they use is inferior and more prone to leaks. We had to hire another company to come and repair after less than a year. When they installed the sprinkler, they left the yard a mess. Clods of dirt with grass seed thrown on it. I wish I would have looked at Yelp reviews before hiring them. I trusted our landscaper.

This company should never be trusted!! They sent me a bill for $85.00 for a sprinkler back flow test that they did on August 25th, when I had already taken care of it with a different company in July. This test was due on August 15th with the village, and they are trying to tell me that I called them after August 15th and asked them to do this test even though I had already done it with another company. I never spoke to anyone at this company!! They are now refusing to waive their $85.00 charge.

Previously, they came out to service our sprinklers, told us that we needed to replace 12 heads. When we had another company come out, it turned out that we only needed 3 new heads. No one should ever hire these people to do work as they are complete scam artists and liars!!

They tell you you need a new RPZ value. You don't. These things cost over $800. Don't fall for it.

Called Northshore, explained the issue I was having with their representative and scheduled an appointment one week in advance to obtain an estimate. I had to request a day off of work to meet with North Shore. The day of the scheduled visit, I called them first thing in the AM to make sure they were in fact coming as promised. This unprofessional business had no record of my appointment and that I ever called them! They promised me they would look into the situation and call me back. Well, they did call back to tell me they found my appointment and that an estimator would now be stopping by. Guess what? A half hour past my scheduled appointment I received a call from Northshore, I expected their representative had arrived but NO! The call was to tell me they do not service my area! WHAT? I live less then 10 miles away from Highland Park! Now, I wonder why they couldn't tell me this when I originally called them and took a day off of work to meet with them. Beware!

The father and son technician team showed up exactly on time, wearing masks, and immediately figured out exactly where the leak in our damaged system was coming from. They fixed the problem promptly and made recommendations for a few new heads and adjustments to existing ones since our landscaping has changed, which we are implementing. They were professional and clearly had a depth of knowledge on watering systems. We look forward to them returning to install the new parts.

A nightmare company. They charge in advance based on their estimate by phone. After 2-week waiting time, the technician didn't come at the appointed time. Allegedly, he came 30 minutes later, but didn't ring the bell nor knock the door. Of course, no car was anywhere visible on the driveway. It turned out that they got my phone number wrong (all 9 digits), email wrong (an email of a person I've never known). In fact, the only thing they got right is my credit card number. They promised me a refund by check and of course, check came under a name of person that I don't know. Now, they refuse to send me a correct check until I send back the wrong check (apparently, they don't know how to cancel it?) Also, they can't credit me back the amount they charged on the card because their "system doesn't work that way". The worst part is that my lawn looks terrible now because I wasted so much time with them. If it quacks like a scam and walks like a scam, it's probably a scam....

I have been a loyal customer for over a decade but not any more. Not sure what or who is responsible for the change of service but they have gone from great to terrible. Last year they closed my system incorrectly and my pipes froze and burst in my finished basement. I thought it was a fluke and chalked it up to a simple mistake. I tried to be patient waiting for them to return phone calls and fit me in to their schedule. I'm afraid they have made so many mistakes since then including not showing up to close my system. By the time they could finally fit me back into the schedule my pipes froze. I see other people like them so this issue might be specific to the crew in my area.

we are new to this area. house came with sprinkler system already in place. i called to purchase a pricey new control panel-it was installed BUT the installer completely ignored me when i asked to be shown how it worked- the instruction manual was then thrown on my garage floor! wow

i asked him what to do about a small section of our system that wasnt working-he told me it wasnt on the work order-and left

when i called later about this i was told i needed an estimator-who quoted a VERY high price-before it could be repaired. I'm generally easygoing but in this case, I'm done-as a senior who has just relocated, I have enough aggravation. Dont need this.