Bennetts Family Bakers

Generally great produce but atrocious service.

At the Broadstone branch I bought a sausage roll and politely asked for a napkin before I left. The response from the lady behind the counter was "this is not a café"
I could forgive this if it were an isolated incident, however the Ashley Cross outlet forgot half my order and didn't seem bothered at all.
Yesterday I visited the Poole High Street outlet. Toward the end of the day several items are placed in the window display on special offer "everything for 50p", this is a great idea to clear unwanted stock however once again blighted by poor execution.
I asked one of the staff what kind of bread was in the window (its worth noting they bake some unusual bread so not an unreasonable question). The female staff member looked at me as though I'd spat on the floor and barked "it's a baguette".

Absolutely shocking behaviour, only saved by the quality of their produce.

I know a local sandwich shop owner who won't use anything other than fresh Bennetts rolls and quite rightly so, but I'm shocked by the consistently poor approach to customer engagement across multiple outlets.

This is a family run bakery and they sell some really good cakes and buns, biscuits and pastries.


Their cream cakes are superb, every thing is great! There are always customers in here! gosh, there's a branch near a friend of mine, and I dive in without hesitation.


Friendly service, and at the end of the day they drop their prices!

Usual cheap nasty bakery, everything from bags, bake-off and frozen, why is it so hard to find a decent loaf these days